FAQs

Do you buy sneakers?

We do, we buy pre owned (must be in excellent condition). Please contact us via email: info@tenskicks

I wish to return my order?

We're very sorry to hear that.

For all returns, please contact us via email first: info@tenskicks.com

Return address:

4 Rawmec Business Park 

Hoddesdon 

Hertfordshire 

EN11 0EE

 

Are your trainers in UK sizes?

Yes, all our stock is shown in UK sizes.

All trainers are unisex, however if you specifically want a woman's shoe, look out for the WMS at the end of the name.

Those with smaller feet should look out for Grade School (GS) sizes.

 


When will I receive my order?

UK orders are sent by Royal Mail which is a tracked service.


International orders are sent by Royal Mail International tracked and signed for service. 


We do a daily pack on Mondays to Saturday. If you place your order before 3pm you should receive your item within 2 days within the UK. European and worldwide deliveries take a little longer.


Please note orders are delivered Monday to Saturday, excluding Bank Holidays. We cannot accept responsibility for late deliveries due to unforeseen circumstances.


If you haven't received your order after 5 working days (UK orders) please contact us via email: info@tenskicks

 


Do you deliver to university addresses?

We do, but please ensure you provide detailed information such as; room number, name of residency hall, building, block or department. Without this information parcels may go missing!


 


Do I need to sign for my delivery? 

Orders from within the UK (exc. Ireland) will not need to be signed for and will be shipped via Royal Mails 24hr tracked service.


 


Do I have to pay custom's charges? 

If you're delivery address is outside of the UK, items may be subject to taxes, fees, levies or other charges due to local laws or customs rules. The person placing the order is responsible for all customs costs associated with the import of the items. 


 


Any other questions?

For any other questions or inquiries, please contact us on: 02033028339 or email: info@tenskicks.com